5. Are there any hidden charges?
Some shredding companies quote you a low price and hope that you don't ask about all of their hidden charges like stop fees, fuel surcharges, and minimum pickup fees. It's a shell game they play hoping to trick you into thinking that they're offering the lowest price.
6. Do you offer flexible service options?
Most shredding companies offer just a few service options from which to choose. You need to either pick one of their service options or try to find another shredding company that will meet your needs.
4. Do you offer an information security guarantee?
All shredding companies should guarantee to keep your confidential documents secure from the time they receive them until the time your documents are destroyed. Yet few shredding companies offer any such guarantee.
3. Will you ever touch our confidential documents?
Some shredding companies hand-sort your confidential documents, separating the white paper from colored paper (such as yellow legal paper and file folders) in order to get more money from recycling companies. This can expose your customers to identity theft and fraud, and expose your organization to severe fines, bad publicity, and lost business.
8. What kind of security bins do you provide?
Almost all shredding companies offer just two types of security bins.. an executive console that looks like office furniture and a large security container that looks like a locking trash can.
10. Are you a member of the Better Business Bureau with an A+ Rating?
It's important to have an independent third party like the Better Business Bureau rate any shredding company you may be considering.
2. What type of shredding services do you offer?
There are two types of shredding services, on-site shredding and off-site shredding. On-site shredding is the most secure process because as the name implies, all confidential materials are shredding on-site, at your facility. With off-site shredding your confidential documents are brought back to the shredding company's plant to be shredded.
1. Are you a local shredding company?
Large, national shredding companies are usually not very flexible when it comes to adjusting their service schedules to meet your needs. But that's not even the biggest reason why many organizations are making the decision to support locally-owned businesses. It's because doing so means that more money stays here in our community. According to Local Works, 73 cents of every dollar that you spend with a local company stays in the local economy, compared to only 43 cents when you buy from a national company.
9. Do you have an on-time service guarantee?
If the shredding company you choose misses your scheduled pickup day and your security bins are too full to add any more paper, some employees may stack confidential documents next to the bins. This practice can expose your organization to information fraud.
7. Is a contract required for on-going shredding service?
All national shredding companies and most locally-owned shredding companies require that you sign a long-term contract for on-going service.